Refund policy

Refund Policy of XYZ EDUCACAO AGRO LTDA (Santafe Agroinstituto)

Thank you for choosing Santafe Agroinstituto. Our mission is to ensure your complete satisfaction with our products and services. If you are not entirely satisfied with your purchase, we are here to help.

1. Introduction

Welcome to Santafe Agroinstituto. Our priority is to ensure your satisfaction with our products and services. This refund policy aims to clarify how we handle refund requests.

2. Refund Conditions

  • Grounds for Refund: Only products that arrived broken due to damage during shipping are eligible for a refund. The customer must photograph and film the product on the same day of receipt.
  • Request Deadline: The customer may request a refund up to 7 days after receipt of the product.

3. Request Process

  • How to Request: The customer must send an email to [email protected] explaining what occurred, including photos and videos of the defective product. The company will review the case.

4. Product Conditions

  • Product State: The product must be returned in its original packaging and with no signs of use.

5. Return Costs

  • Return Shipping Costs: The cost of the return shipment is the responsibility of the buyer.

6. Processing Time

  • Refund Timeframe: The refund will be processed within 30 business days after receipt of the product by XYZ EDUCACAO AGRO LTDA.

7. Refund Methods

  • Refund Forms: The refund will be issued as a credit to the customer's account, which may be redeemed for another physical or digital product.

8. Exclusions and Exceptions

  • Non-Refundable Products: Products on promotion are not eligible for refund. Courses or digital materials that have been accessed or partially used are not refundable.

9. Support Contact

  • Contact Information: For any questions or assistance, contact us via WhatsApp at +55 49 3323-1397 or by email at [email protected].

10. Consumer Rights

  • Applicable Legislation: This policy is in accordance with applicable Brazilian legislation and does not affect your rights guaranteed by law.

11. Customer Responsibility for Shipment Tracking

XYZ EDUCACAO AGRO LTDA (Santafe Agroinstituto) disclaims responsibility for delays or product returns resulting from the customer's failure to track the shipment. A tracking code is provided so the customer can monitor the delivery status of the product. In the event that the product is held at customs or returned to the sender due to the customer's failure to collect or track it, the customer shall be solely responsible for reshipping costs, including any additional charges.

12. Refund with Cost Deductions

In the event of a refund, a deduction of 10% will be applied to the amount paid, corresponding to taxes paid by the company, as well as the original shipping cost, both of which will be deducted from the refunded amount.

Company Information

XYZ EDUCACAO AGRO LTDA (Santafe Agroinstituto) Rua Minas Gerais, 706e, Presidente Médici District Chapecó, Santa Catarina, ZIP Code 89801-200 CNPJ: 43.117.393/0001-20 Email: [email protected] Phone: +55 49 3323-1397

Thank you for trusting Santafe Agroinstituto. We are at your disposal to ensure the best possible experience.