Shipping policy

Shipping Policy of XYZ EDUCACAO AGRO LTDA (Santafé Agroinstituto)

Thank you for choosing Santafé Agroinstituto. Below is our shipping policy so you know exactly how the shipping process works for our products.

1. Shipping Method

  • Shipments are carried out through Correios de Brasil (Brazil Post).

2. Shipment Tracking

  • Shipments can be tracked within Brazil and in certain international countries where the EMS shipping option is available.
  • After shipping confirmation, you will receive a tracking code that can be used on the Correios de Brasil website to monitor your delivery status.

3. Delivery Timeframe

  • Delivery times may range from 14 to 365 days, depending on the destination country.
  • For deliveries within Brazil, the average timeframe is 14 to 45 business days, depending on the location.
  • For international deliveries, the timeframe may range from 14 to 365 days, depending on the destination country's postal service and EMS service availability.
  • Liability for Delivery Delays: XYZ EDUCACAO AGRO LTDA (Santafé Agroinstituto) commits to dispatching the product within 7 business days of purchase. However, the final delivery timeframe depends on international postal services, over which we have no control. Therefore, the customer acknowledges that no specific delivery deadline is guaranteed, and any delay beyond our control — such as those caused by the destination country's postal service or customs — shall not be the company's responsibility.

4. Shipping Costs

  • Shipping costs will be calculated at the time of purchase, based on the product's weight, delivery location, and chosen service type.

5. Shipping Liability

  • XYZ EDUCACAO AGRO LTDA (Santafé Agroinstituto) is responsible for correctly shipping products in accordance with the information provided by the customer.
  • We are not liable for delays caused by strikes, adverse weather conditions, or other factors beyond our control, such as logistical issues in the destination country or failure by the customer to collect the package.

6. Procedures for Shipping Issues

  • If you experience any issue with tracking or delivery of your order, please contact us at [email protected] or by phone at +55 49 3323-1397.
  • In the event of loss or damage during transit, we will take the necessary steps to resolve the issue as quickly as possible, subject to applicable conditions.

7. Countries Served

  • We ship products throughout Brazil and to certain international countries where the EMS shipping option is available. Please verify shipping availability for your country before placing an order.

8. Contact Information

  • For any questions or additional information regarding our shipping policy, please contact us:

XYZ EDUCACAO AGRO LTDA (Santafé Agroinstituto) Rua Minas Gerais, 706e, Presidente Médici District Chapecó, Santa Catarina, ZIP Code 89801-200 CNPJ: 43.117.393/0001-20 Email: [email protected] Phone: +55 49 3323-1397

Additional Policy: Customer Responsibility for Shipment Tracking

XYZ EDUCACAO AGRO LTDA (Santafé Agroinstituto) disclaims liability for delays or product returns resulting from the customer's failure to monitor the shipment. The tracking code is provided so the customer can follow the delivery status of their product. Should the product be held at customs or returned to the sender due to the customer's failure to collect or track it, the customer shall bear full responsibility for reshipping, including any additional costs incurred.